Shipping & Delivery Policy
At Sapna Setty, we are committed to providing a worry-free shipping experience for all our customers. Our approach involves several key aspects of the shipping process: secure packaging, prompt delivery, and continuous updates on order status, all backed by reliable logistics partners. Once you place an order with us, you can trust us to handle everything with care.
We prioritize prompt delivery, although the actual delivery time may vary based on product availability and your delivery address. We have partnered with leading courier and logistics services to ensure your orders reach you on time. We process each order within 24 to 48 hours and keep you informed every step of the way — from order confirmation to processing, shipping, and final delivery.
If you have any queries or need assistance during the shipping process, please don’t hesitate to contact our customer support team at [email protected]
In cases where your order status shows “Out for Delivery” but you haven’t received it within the next 24 hours, we recommend you first check with the courier service for any updates. If there’s still no clarity, please feel free to reach out to us at [email protected]. Our team will promptly coordinate with our delivery partners to ensure your order reaches you as soon as possible.
If you find that your order has been delivered to an incorrect address, please contact us without delay at [email protected]. Our team will take immediate action by coordinating with our courier partners to resolve this issue. We will keep you informed and work diligently to ensure your product is redirected to the correct address as quickly as possible.
Several factors can contribute to a delay in your order’s delivery, such as the specifics of your shipping address, the efficiency of courier services, or unexpected weather conditions. You can monitor the progress of your shipment on the courier company’s website using the tracking number provided to you via email. If the shipment status hasn’t changed for 48 hours, we encourage you to contact us at [email protected]. Our customer support team will assist you in resolving any issues related to the delivery of your order.
It’s common for courier companies to update their tracking systems once they have received the shipment, which may take up to 48 hours. During this period, your package is already in transit. If you’ve just received your shipment details, we suggest waiting a little longer before attempting to track it again on the courier’s website. Should there be no update to the tracking information after this period, please reach out to us at [email protected] for assistance. We’re here to ensure that your shipment is tracked and reaches you safely.
If you encounter issues with home delivery from the courier service, please reach out directly to our Customer Support team at [email protected]. We will promptly liaise with the courier service on your behalf to ensure that your product is delivered to your home at your convenience.
- You were unavailable at the time of delivery.
- The delivery location fell outside the courier’s service area.
- Your address could not be located.
As a result, the order is being sent back to our warehouse. If you encounter this situation, please contact us at [email protected] for further assistance.
Once an item marked with ‘Return to Origin’ (RTO) status is received back at our facility, the following steps are taken: For orders placed with the Cash on Delivery option, we will proceed to cancel the order. For orders that were prepaid, a refund will be processed to the original payment method. If you have any queries regarding RTOs or the refund process, please feel free to contact us at [email protected] for assistance.