Return & Exchange Policy
This policy, as an electronic record, is created under the stipulations of the Information Technology Act, 2000, and its rules and amendments. It is a legally binding agreement, not requiring any physical, electronic, or digital signature.
This Refund & Exchange Policy forms a crucial part of the agreement between the purchaser and Sapna Setly. By opting to purchase products listed on our website, the buyer agrees to the terms set forth in this policy.
We hold the discretion to modify or update these Terms and Conditions of our Refund & Exchange Policy at any time. Any changes will be indicated by an updated revision date of this policy, and the buyer’s continued use of our services after such modifications will constitute acknowledgment and acceptance of the revised terms.
Introduction
At Sapna Setty, we pride ourselves on the exceptional quality of our products. We understand, however, that there may be occasions when you wish to return or exchange an item. This policy outlines the conditions under which these services are provided:
Eligibility For Returns/Exchanges:
- If the item delivered does not match your order as per the confirmation email.
- In case of a genuine quality or manufacturing defect in the product.
- The item must be unused, unworn, with all original tags attached and intact.
Contacting Customer Support:
- Please reach out to our Customer Care team within 7 days of receiving your product for returns or exchanges.
- Contact us via email at [email protected]. Our support team is available Monday to Saturday, from 11:00 AM to 5:00 PM (IST).
Refund Process:
- For items returned under this policy, we offer a refund to the original method of payment or store credit, as per the conditions stated.
- Our team will guide you through the refund process once your return is accepted.
Order Cancellation:
- You may cancel or edit your order if it has not yet been processed or shipped.
- To cancel or modify your order, please contact us at +91 9380778101, available Monday to Saturday, 11 am to 5 pm.
All policies apply to purchases made through our website, https://www.sapnasetty.in